Customer service in ENG / ESP / ITA
Yes, we talk different languages and we can answer you questions in English. Si, hablamos varios idiomas y podemos contestar a tus preguntas en Espanol. Si, parliamo diverse lingue e possiamo rispondere alle tue domande in Italiano. Well, we might make some spelling mistake, but we try to understand each other.
TTB has become social, follow us on Instagram @timetobreed or FaceBook https://www.facebook.com/Time-to-Breed-115825636468844/
TTB mailing list has been created! If you want to be updated on new livestock arrivals (via e-mail) please send us an e-mail through the Contact Us form. Please write the e-mail address where you want to be contacted. No spam! Guaranteed!
|Europe||Rest of the world|
|Eggs||€ 3,5||€ 4.5|
|Other stock <500g||€ 8||€ 10|
|Other stock >500g||Starts from||€ 10.00||Starts from||€ 12.00|
Possibility to ask for registered letter or parcel, or priority shipping. contact us for more details.
*With ordinary ships, the customer accepts the risk of product depletion, delays or losts during the delivery. Ordinary postal service has worked properly for thousands of parcels but, sometimes, post could be slow, especially in holiday periods. We always try to refound damaged customers but we are not responsible for any kind of problem linked to shipping conditions. To avoid postal problems we always ship standardized and safe parcels and TTB scored a percentage close to 100% of parcel arrived safe during past years (EU and major extra EU countries). If your country has an automatized postal service please let us know. Yes we ship to USA!
Parcels are prepared following quality standards to protect stock health. TTB parcels are composed of recycled materials. TTB is commited to reduce wastes and to optimize the ratio beetween safety of material and use of resources.
Eggs are shipped into 1,5ml or 0,5ml microcentrifuge tubes to protect their integrity. Tubes are placed into small hemp derived envelopes, protected with an additional air bubble layer.
Cocoons are shipped into recycled carton boxes. Depending on the strength of the material, different layers of protection will be added.
Is possible to ask for styro-boxes in case of freezing temperatures.
In case of problems:
In case of problems of any kind with TTB's material or service, just Contact Us and we will find the best solution.
TTB accepts the following cryptocurrencies as an alternative to EUR (Fiat currencies): BTC, ETH, LTC, XMR. Conversion from EUR will be calculated according to the current CMC change.
Frequently Asked Questions (FAQ)
-How can I order from TTB?
-What are the countries your delivery service reachs?
Through the postal system, we deliver our products worldwide. We constantly ship towards EU countries, North and South America, Russia.
-Is shipping fast enough to deliver eggs/pupae before they hatch?
According to our statistic, more than 98% of our parcels reach the destination safely. Ordinary shipping is suitable for all orders although tracked and signed is usually recommended to feel safer and track your parcel throughout the delivery process
-Do you have any % live guarantees on livestock products?
Yes, we offer 100% re-found in case of dead/unfertile material. If % of eggs hatched is more than 60% of the batch, this is usually considered good enough to be payed.
-What payment methods do you take?
We accept payment only through Paypal or bank transfer, contact us to place your order.
-How can I subscribe to the TimeToBreed mailing list?
To subscribe to our mailing list you just need to enter the Contact Us form and write use your e-mail. Please indicate you want to join the TTB list.
Controllers of Personal Information
Any personal information provided to or gathered by timetobreed.com is controlled by Time To Breed Ltd, England, UK.
Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalize and continually improve your shopping experience at timetobreed.com. We use this information to handle orders, deliver products, process payments, communicate with you about orders, products and promotional offers, update our records and generally maintain your accounts with us as well as recommend merchandise that might be of interest to you. We also use this information to improve our store and platform as well as prevent or detect fraud or abuses of our website.
Here are the types of information we gather.
We receive and store any information you enter on our website or give us in any other way. We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses timetobreed.com.
This site uses Google Analytics to monitor our website statistics. This sets cookies to enable these stats to function correctly. This site also uses essential session cookies for the operation of the website. By visiting this site you agree by implied consent to these cookies being set on your computer.
We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of timetobreed.com
We release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of timetobreed.com. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We take, nor hold any customer credit card information. All credit and debit card processing is currently made via PayPal or through bank transfer.
Conditions of Use, Notices and Revisions
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.